Support Contracts

To speed up implementation and keep downtime to a minimum, you can rely on TecRes. We are recognised as one of the premier IT service providers, supporting desktops and servers inside or outside normal working hours, whenever you need help.

 

 Desktop support 

You can enhance service to your desktop users by utilising our high-level technical skills as your own first-line support. We can set up a dedicated helpdesk on your site or you can make use of the TecRes helpdesk. Our engineers can operate as full-time or part-time members of your own team, or visit your site when needed. You can use our desktop engineers to speed up a wide range of tasks, including:

 

 

Delivery and set-up

Software installation

Trouble-shooting

Moves, adds and replacements

Hardware maintenance

PC imaging

Migration

 

Server support

Servers are at the top of every mission-critical list, so we offer enhanced server support that goes way beyond a basic repair service. Our team of certified engineers provide support by telephone, remote dial-in or site visits.

 

 

Our comprehensive service includes :

Hardware building and deployment

Software installation and configuration

Application installation and configuration

LAN integration of new and existing servers

Connection to storage and/or security devices

Problem resolution

Performance tuning

Hardware maintenance

Management of third-party maintenance and support contracts

 

For a full quotation please contact us