One of the key differentiators of TecRes's service is our wholehearted commitment to quality, customer care and best practice in the provision of network support. Where some may treat it as an afterthought, or try to sell you a one-size-fits-all package as a profitable add-on, we see support as integral to our client solutions – and we offer a flexible range of options to fit your own unique needs.
You can select from wide choice of support options accommodating different business types and budgetary constraints. If you can not see an option that that best suites your requirements please contact us and we will happily tailor a program to suite your needs.
TecRes's support technicians are certified, highly trained and experienced in resolving exactly the sort of problems you might encounter. On-site and helpdesk services are provided by our Microsoft Accredited support team and we are able to offer maintenance contracts on all brands of IT hardware. As a further mark of our professionalism, high standards and know-how, we have authorised dealer status for Acer, Brother, Cisco, Epson, Hewlett Packard, Microsoft, Symantec, Watchguard and other manufacturers. We also operate authorised further services to provide a doorstep maintenance and equipment exchange service.
Adhoc Support
When you need a problem (or few) sorting out, but you don't have a contract, we can help.
Charging by the hour we can attend site and resolve your issues, usually we can attend site within 3 or 4 working days, but if its a urgent matter we may be able to asist in a shorter time frame.Please contact us or fill in the Quick Contact form so that we can help
You can enhance service to your desktop users by utilising our high-level technical skills as your own first-line support. We can set up a dedicated helpdesk on your site or you can make use of the TecRes helpdesk. Our engineers can operate as full-time or part-time members of your own team, or visit your site when needed. You can use our desktop engineers to speed up a wide range of tasks, including:
Delivery and set-up
Software installation
Trouble-shooting
Moves, adds and replacements
Hardware maintenance
PC imaging
Migration
Server support
Servers are at the top of every mission-critical list, so we offer enhanced server support that goes way beyond a basic repair service. Our team of certified engineers provide support by telephone, remote dial-in or site visits.
Our comprehensive service includes :
Hardware building and deployment
Software installation and configuration
Application installation and configuration
LAN integration of new and existing servers
Connection to storage and/or security devices
Problem resolution
Performance tuning
Hardware maintenance
Management of third-party maintenance and support contracts
For a full quotation please contact us on 01372-370300 of complete the enquiry form by clicking here
Pre Pay Adhoc Support
By purchasing a block of support vouchers in advance you have the advantage and piece of mind of knowing we are behind you supporting your systems. We will respond to your requests within eight working hours and all time and materials will be deducted from your prepay account.
For more information please contact us
TecRes provide business customers with Support Contracts tailored to their requirements. This will normally involve a site visit and possibly full system audit. We can support small businesses and act as complete business consultants or we can support larger businesses that have their own IT departments.
Contract customers get preferential response times for business critical systems and therefore tend to suffer less 'down time' giving a reduced total cost of ownership.
Typically our support customers enjoy:
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Unlimited Remote technical support
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Unilimited Telephone technical support
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Inclusive onsite engineering labour
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Reduced cost following labour rates
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Priority engineering response
If you would like to discuss a possible Service Contract for your company please contact us with your contact details and brief overview of your requirements. We should respond within 16 working hours. Alternatively please feel free to call us on 01372-370300.
Call now for a FREE IT Audit
Contract Support with planned service calls
Provides you with all the benifits of our Contract Support, plus a pre planned, regular, onsite engineers visit at a frequency to suite your business and needs. This provides:
- Lower engineering costs
- Higher system reliability
- Reduced business disruption
- Regular updates on system and market trends
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Via the internet, using propriety, secure software we can remotely connect to your workstations and/or servers to resolve operational and software problems, also we can use this method update and install software.
We charge hourly for this service and the connection is made by appointment at a time which suits you.
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Using propriety systems we are alerted the moment your servers or workstations move out of their comfort zone, maybe they are overheating or the mailbox sizes are reaching a critical size? May be the backup did not complete last night? We are constantly, automatically monitoring your systems for irregularities, allowing us to take remedial action before the problems occur.
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